CUSTOMER CARE
Return & Exchange
Clear guidelines so shopping stays confident and fair.
Eligibility Window
You may request a return or exchange within 3 days of delivery for unused items in original packaging with all seals, tags, and accessories intact.
What We Accept
- Wrong item received
- Damaged or defective product on arrival (with clear photos)
- Size/variant issues where an exchange is available in stock
What We Cannot Accept
- Opened, used, or tested perfume bottles (hygiene & safety)
- Items without original packaging, seals, or proof of purchase
- Sale / clearance items marked as final sale
- Change-of-mind returns after the eligibility window
How to Request
- Message us on WhatsApp with your order number
- Share clear photos/videos of the issue
- Wait for approval and return instructions
Approved returns are exchanged or refunded according to the original payment method after inspection.
Return Shipping
If the error is ours (wrong/damaged item), we cover return shipping. For exchanges due to preference or size, return courier charges may apply.